Training Articles & Videos
Good customer service is about getting the basics right. If you answer inquiries quickly and sincerely, you'll build a reputation of being responsive and your customers will feel that they can reach out to you when there's an issue.
Anyone who's been around business long enough -- especially small business owners -- know that unfortunately, at one time or another most businesses have to deal with collection issues.
In the past few years business leaders have made the difficult choice between cutbacks in spending across the board and painful layoffs. Yet small-business owners are often the last to follow in the footsteps of these successful larger companies.
CEO Advisor, Peter Bregman, talks about how you can mend ties after negative incidents take place, both in the office and your personal life.
Do you remember when the customer was king-when businesses lived by one simple credo: the customer is always right? Teach your employees these simple steps to navigate through a customer service issue.
Starting from day one in your business, you're selling. Whether it’s pitching an idea to potential investors or showcasing your innovation to prospects, the your success will depend on your ability to sell.