Marla Kott, CEO of Imprint Plus and keynote speaker at The Globe's Small Business and Summit in Vancouver, shares her insights into when and how to take the calculated risks necessary to grow a business.
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Feel like  trying to make everyone else happy is making you miserable? Here are 3 common scenarios that can trigger your people-pleaser tendencies and how you can think and act differently.
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Knowing what to delegate is as important as knowing how to truly get the most out of your staff. Follow these 5 tips to learn how to delegate more effectively.
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All high achievers have certain attributes in common. This 10-step plan may not be easy to follow but the struggle is worth the reward.
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Companies spend billions of dollars a year on training. Sales guru Duane Sparks offers a set of 5 principles, or rules, for training your employees to be exceptional.
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Most customer concerns can be dealt with simply by complying with the person’s reasonable requests. No matter the issue at the heart of the complaint it is important to remember these eight rules when resolving your customer service issues.
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