To make the store return a positive customer experience, you need to be sure both your return policy and your return process match your customer service goals. These tips will ensure you're providing customer service rather than disservice.
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The holidays are a great time to boost your yearly sales. Here are 9 great ideas to make the most of the season!
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Steve Martin, coauthor of the book "Yes!: 50 Scientifically Proven Ways to Be Persuasive", explains how businesses can motivate their customers to modify their actions.
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The competition for shopping dollars is fierce, so small retailers really have to go the extra mile to bring in Christmas sales. Here are 5 ideas for gifting your customers that will help increase Christmas sales and more.
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Here are seven retail trends, this year, that could derail your holiday sales expectations if you don’t proactively train your staff on how to deal with them.
Who are your customers? What can you give, rather than sell, to them? Focus on that and the selling will take care of itself. The key is to think about what your customers might need -- or at least enjoy -- beyond your offerings.
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